Privacy Policy, Cancellation Policy & Data Protection

Asiago Travels • Last updated: December 2025

1. Introduction

Asiago Travels ("we", "our", "us") is committed to protecting the privacy, personal data, and interests of our customers, partners, and website visitors. This policy outlines our Privacy Policy, Cancellation & Refund Policy, and compliance with applicable data protection laws including GDPR and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

By using our services, website, or communicating with us, you agree to the policies described herein.

2. Privacy Policy

2.1 Information We Collect

• Full name, gender, nationality
• Contact details (email address, phone number, postal address)
• Passport details, visa information, date of birth (where required)
• Payment-related information (processed via secure third-party gateways)
• Travel preferences, booking history, special requests
• Technical data such as IP address, browser type, device information

2.2 Purpose of Data Collection

• Booking and managing travel services
• Issuing tickets, vouchers, visas, and travel documents
• Customer support and communication
• Compliance with legal and regulatory requirements
• Marketing and promotional communication (with consent)
• Improving our services and customer experience

2.3 Data Sharing & Disclosure

We do not sell or rent personal data. Information may be shared only with:

• Airlines, hotels, transport providers, visa authorities, travel partners
• Payment gateways and financial institutions
• Government or regulatory authorities when required by law

2.4 Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, misuse, loss, or disclosure.

3. GDPR Compliance (International / EU Customers)

For customers located in the European Union or European Economic Area, Asiago Travels complies with GDPR (EU Regulation 2016/679).

3.1 Lawful Basis for Processing

• Consent of the data subject
• Performance of a contract
• Legal obligations
• Legitimate business interests

3.2 Rights of Data Subjects

• Access personal data
• Rectify inaccurate or incomplete data
• Request erasure (Right to be Forgotten)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

3.3 International Data Transfers

Personal data may be transferred outside the EU for service fulfillment. Such transfers are protected through appropriate contractual and security safeguards.

4. DPDP Act, 2023 Compliance (India)

4.1 Data Principal Rights

• Obtain information about personal data being processed
• Request correction or erasure of personal data
• Withdraw consent
• Grievance redressal

4.2 Consent & Purpose Limitation

Personal data is collected with clear consent and used only for lawful, specified purposes related to travel services.

4.3 Data Retention

Personal data is retained only for as long as required to meet business, legal, or regulatory obligations.

5. Cancellation & Refund Policy

5.1 General Policy

All cancellations must be requested in writing via email or official communication channels.

5.2 Refund Eligibility

• Refunds are subject to airline, hotel, and service provider policies
• Service charges and processing fees are non-refundable
• Promotional or discounted bookings may be non-refundable

5.3 Cancellation Timelines

• Flights: As per airline fare rules
• Hotels: As per hotel cancellation policy
• Tours & Packages: Charges vary based on cancellation date

5.4 Force Majeure

No refunds are guaranteed for cancellations due to events beyond our control, including natural disasters, political unrest, pandemics, or government restrictions. Refunds (if applicable) are processed within 7–21 working days.

6. Cookies & Marketing

We use cookies to enhance user experience. Users may opt out of marketing communications at any time.

7. Limitation of Liability

Asiago Travels acts as an intermediary between customers and service providers and is not liable for acts, delays, or defaults of third-party suppliers.

8. Jurisdiction & Governing Law

All disputes shall be governed by the laws of India, with exclusive jurisdiction vested in the courts of Rajasthan, India.

9. Policy Updates

Asiago Travels reserves the right to modify or update this policy at any time. Changes will be effective upon publication.

10. Contact Information

For privacy, data protection, or cancellation-related queries:

Asiago Travels
Email: info@asiagotravels.com